Frequently Asked Questions
Everything you need to know about your Nikura beauty journey
Are Nikura products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All Nikura products are 100% cruelty-free and we never test on animals. The majority of our range is also vegan-friendly.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. We also offer express shipping options at checkout which deliver within 1-2 business days.
What is your return policy for skincare items?
We offer a 30-day return policy. For hygiene reasons, beauty products must be returned unopened, unused, and in their original packaging to qualify for a full refund.
Do you ship internationally?
Currently, we ship to over 50 countries worldwide. International shipping rates and delivery times vary depending on your location and are calculated at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless shopping experience.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's progress.